Details

How does API make it easier to submit claims, content, and share updates?

It depends! If you're entering claim details into your own system, and then emailing or calling us with the details, your system can call our system instead. This eliminates the review of the email or phone call and the time it takes to enter and share the information.

Step	Not using our API	Using our API
1	You enter claim details in your system.	You enter claim details in your system, sending them directly to our system, along with any supporting content.
2	You email or phone claim details to us.	N/A
3	We enter claim details in our system.	N/A
4	You are contacted by our adjuster seeking more details that weren’t in the email or phone claim submission.	N/A
5	Adjuster processes the claim.	Adjuster processes the claim.
6	You download additional content and updates from your system	You send content and updates directly to our system
7	You call us with updates and email us additional content	N/A
8	We manually update the claim with content and updates	N/A
9	Adjuster reviews additional updates and content	Adjuster reviews additional updates and content

How much does it cost to use this API?

Liberty/ Helmsman does not charge for integration, use, or support of this API. The cost to our customer depends on their system, available technical resources, and decision to handle in-house or hire a vendor.

System of choice

Customers must have a system to enter and store the data they send to Liberty/ Helmsman via API.

How do we use our system to report claims?

Integration with this API empowers you to tailor user experience. When entering claims from your system of choice, you can control what is entered and have a record of what was provided at First Notice of Loss. Keep in mind, it is important to understand the information needed to report a claim and train users on how to enter claims in the system of choice.

How long does it take to integrate?

Integration with this API generally takes days to weeks, depending on your system, available technical resources, and prioritization of the work. You will work closely with your technical team or chosen RMIS or integration vendor to ensure the timeline and data quality meets your expectations.

How secure is reporting claims via API?

Reporting claims through the API is a secure and safe method for several reasons.

1. The API uses encryption to protect the data being transmitted, ensuring that it cannot be intercepted or altered by unauthorized parties.
2. The API is designed with strict access controls, meaning that only authorized users with the necessary permissions can access and interact with the data.
3. The API sends your claim data directly to our system of record as opposed to email reporting which requires manual intervention.

What support is available?

Liberty/ Helmsman team members provide onboarding and ongoing API support. This may include troubleshooting technical issues or identifying and recommending opportunities.

Who else is using this API?

We can provide examples and references upon request. Please contact us for details.